1) Scope
This Policy applies to purchases of the Buziness.Digital online guide and related access (“Service”).
This Policy forms part of our Terms & Conditions. Your use is also subject to our Privacy Policy.
We sell globally. If mandatory consumer protection laws apply to you, they override any conflicting parts of this Policy.
2) Digital delivery and lifetime access
- The Service is digital content delivered via web-based access (login/account). No physical goods are shipped.
- Access is provided immediately after successful payment (or within a short technical processing time).
- Access is provided as lifetime access (no fixed expiration date). Access may still end if we suspend/terminate access for a breach of our Terms or if we discontinue the Service.
3) Voluntary refunds (change of mind)
Because the Service is delivered immediately, we do not offer voluntary refunds or cancellations for “change of mind” once access has started, except where required by applicable law.
At checkout, we ask customers to confirm that (1) access begins immediately and (2) once access begins, the statutory right of withdrawal (where it exists for digital content) may be lost, as permitted by applicable law.
4) EU/EEA & UK right of withdrawal
If you are a consumer in the EU/EEA or the United Kingdom, you generally have a statutory right to withdraw from many online purchases within 14 days.
For digital content not supplied on a tangible medium, that withdrawal right can be lost once supply/performance begins if you (1) expressly request/consent to immediate supply and (2) acknowledge that you lose the withdrawal right once access begins.
On Buziness.Digital, access is typically provided immediately after payment. Where legally permitted, withdrawal is therefore not available once access begins, consistent with the checkout consent described above.
5) Defects, access issues, and legal remedies
If you experience a technical access problem (for example, you paid but cannot access the Service), please contact us. We will work to restore access.
If we cannot provide access within a reasonable time, you may be entitled to a refund or other remedy, depending on applicable law.
If the digital content is materially defective or not as described, you may have statutory rights (such as having the issue fixed, a price reduction, or—in some cases—ending the contract and receiving a refund), depending on your country’s laws.
6) Billing errors and duplicate charges
If you were charged incorrectly (including duplicate charges), contact us with your transaction details. If we confirm a billing error, we will correct it and refund any confirmed overpayment to the original payment method.
7) Unauthorized transactions
If you believe a transaction was unauthorized, contact us immediately. You should also notify your bank/card issuer or payment provider (PayPal/Stripe) as soon as possible.
8) How to request a refund or withdrawal
Email us at support-from@buziness.digital with the details below.
- Your full name
- Email used at checkout
- Order number / transaction ID (PayPal/Stripe)
- Purchase date
- What happened and what outcome you’re requesting
- If technical: screenshots, device/browser, and any error messages
9) Refund method and timing
Approved refunds are issued to the original payment method used at checkout (PayPal or the card/payment method used via Stripe).
Refund timing depends on your bank/payment provider. Many refunds appear within 5–10 business days after approval.
10) Disputes and chargebacks
If you have an issue, please contact us first so we can help resolve it quickly.
Nothing in this Policy removes your ability to open a dispute/chargeback with your payment provider where applicable. Please note that a chargeback or dispute may delay resolution while the payment provider reviews the case.
11) Translations
We may provide translations of this Policy for convenience. If there is any difference between translations, the English version prevails, unless mandatory local law requires otherwise.
12) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top will change. Material changes will be posted on our website.
13) Contact
Buziness.Digital
Lange Str. 14, 29451 Dannenberg, Germany
VAT ID: DE 36 83 98 581
Email: support-from@buziness.digital